How to fix server.wellwaterdesign.com certificate error

Recently we became aware of an issue that was occuring with clients who were using server.wellwaterdesign.com as their incoming/outgoing email server.  The symptom of this issue is an inability to connect to email through an email application, and/or a mobile device repeatedly notifying a user that "server.welwatedesign.com" cannot be trusted or verified.  

Example:






To remedy this, please update your incoming and outgoing mail servers on each of your affected email accounts to the following:

Incoming Server: mail.yourdomain.com (ie. mail.wellwaterdesign.com, mail.mywebsite.com)
IMAP Port: 993
POP3 Port: 995

Outgoing Server: mail.yourdomain.com (ie. mail.wellwaterdesign.com, mail.mywebsite.com)
SMTP Port: 465

Also, you can login to your cPanel and check your email settings by clicking Email Accounts > Set Up Mail Client.  From there you can view the correct settings for your account and much more.




If you continue to have problems, please submit a support ticket and we will be happy to help you.
  • Email, SSL
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